The Virtual Branch

from the Mobile Banking Leader.

Convenient like mobile – engaging like a branch.

Pocket Branch™ is a new banking channel for a new reality. It lets your customers bank through a video, audio or a text chat.

Pocket Branch™ fills the gap occurring after the disappearance of bank locations and transforms your remote channels into profitable ones.

Benefits:

  • Offer your financial products through a mobile channel but with higher conversion rate known from a branch.
  • Give high quality advice to every customer, everywhere – without establishing additional branches.
  • Bank-On-Demand – let your customer contact a bank representative 24/7.
  • Benefit from a virtual branch if you are a digital-only challenger bank without physical locations.
  • Optimize your costs by allocating your unoccupied branch employees to support mobile customers.
  • Enrich your mobile with face-to-face interactions – increase customer engagement and loyalty.
  • Give personal advice to an affluent customer and explain complex products.
  • Create an emotional engagement via video communication, especially appreciated when discussing a key life event like taking a mortgage or while moving big investments.

Features

A new contact platform for your customer
Video, audio and text chat with a possibility to switch between channels and to connect a third party (e.g. branch manager, partner).

Availability
Available on any internet-connected device with WWW browser, Android or iOS operating systems.

Customer oriented features
Skill-based routing, time-to-wait indicator, contact time suggestions, contact scheduling, satisfaction survey.

Management oriented features
A live call management and a reporting portal with advanced analytics and recordings for customer service optimization.

High security
The solution is integrated with a PSD-2 compliant Mobile Token for user authentication. All connections are encrypted with level of security known from mobile banking.

Reliability
Finanteq’s solution guarantees high-quality and dynamic adaptability at an affordable price.

Sales oriented features
Content sharing module enabling the bank to present sales materials, presentations and customisable simulations

Finanteq is a fintech company, that helps global banks to win in mobile.

 
Recognized as a „Successful Disruptor” by Deloitte, Finanteq provides mobile banking platforms for world’s top innovative banks (Santander, Unicredit, Raiffeisen, National Bank of Kuwait, Danske Bank or mBank).

Finanteq products and exceptional vision won at Finovate New York and Citi Mobile Challenge (overtaking 740 companies from 101 countries that took part in the contest).

Finanteq is a part of eLeader Group (15-years of pure mobility in B2B, deployments in 90+
countries).

Curious how Pocket Branch can change your business?

Contact Us!

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