The Virtual Branch
from the Mobile Banking Leader.
Convenient like mobile – engaging like a branch.
Sales oriented features
Content sharing module enabling the bank to present sales materials, presentations and customisable simulations
Management oriented features
A live call management and a reporting portal with advanced analytics and recordings for customer service optimization.
Customer oriented features
Skill-based routing, time-to-wait indicator, contact time suggestions, contact scheduling, satisfaction survey.
Available on any internet-connected device with WWW browser, Android or iOS operating systems.
- Give high quality advice to every customer, everywhere – without establishing additional branches.
- Offer your financial products through a mobile channel but with higher sales rate known from a branch.
- Optimize your costs by allocating your unoccupied branch employees to support mobile customers.
- Enrich your mobile with face-to-face interactions – increase customer engagement and loyalty.
- Give personal advice to an affluent customer and explain complex products.
Finanteq specialises in mobile innovations for banks.
Recognized as a „Successful Disruptor” by Deloitte, Finanteq provides mobile banking platforms for world’s top innovative banks: Santander, Unicredit, Raiffeisen, National Bank of Kuwait, Danske Bank, mBank.
Finanteq products and exceptional vision won at Finovate New York and Citi Mobile Challenge.
Finanteq is a part of eLeader Group (15-years of pure mobility in B2B, deployments in 90+